The Highlands helps each client and family navigate the admissions process in the most therapeutic way possible. Making that first decision to enter treatment for bulimia can be stressful, even overwhelming, and we are here to provide compassion, support, and a wealth of expertise.
Referrals for admission to The Highlands can be made from the clients themselves (or family), physicians, therapists, or other medical professionals. Don’t hesitate to contact The Highlands with any questions that you may have regarding admission to The Highlands. Our Admissions/Discharge Coordinators will be happy to help.
At The Highlands, each client and family member is treated with the utmost respect and confidentiality.
The Highlands’ Admission Process
The first step is to contact us. Please call us directly, or send us an e-mail. We are here to answer your questions, and help alleviate your concerns, even if you are not sure that The Highlands will best meet the needs of your or a loved one who is struggling with bulimia.
The Highlands’ admission coordinators will set up a clinical intake assessment with one of our professional clinicians. This may be done by email, phone, or in person. This assessment if completely free, and lasts approximately an hour. During this process we obtain important information that helps us understand the client and their unique situation. This information includes:
Eating disorder symptoms
Contact information for referring physicians or counselors (if any), and we will explain The Highlands privacy and permission policies
Based on this information The Highlands’ professional therapists can recommend the best level of care for the treatment of the client’s bulimia.
After carefully evaluation the information obtained during the clinical assessment, we will contact you, and when appropriate, we will begin the formal admissions process. Although we would like to provide everyone with the exceptional treatment that is available at The Highlands, we understand that for some clients with bulimia we are not the best first step for treatment. In this case, we are happy to recommend alternative treatment resources that will best meet the needs of clients needing treatment for bulimia.
Paying for Treatment at The Highlands
The Highlands understands that paying for treatment is an area of worry for many people. Don’t hesitate to call us based on financial concerns! At the Highlands, we will take every measure possible to ensure that a client’s insurance benefits are maximized to treat the bulimia and any associated issues. Our intake team is very experienced in working with both insurance companies and outside financers, and we are happy to serve as a liaison. We will also help clients with resources for alternative financing, when insurance coverage is absent or isn’t comprehensive enough to cover the care needed for recovery from bulimia.
Before admission, The Highlands admission coordinators review the financial and insurance information with the client and family step-by-step, making sure that all questions are answered, and that the cost of receiving bulimia treatment at The Highlands is completely understood.
We are happy to speak to your insurance company directly to identify in-network coverage, and obtain single-case, as well as out-of-network coverage for clients who would like to enter The Highlands bulimia treatment program.
Pre-admission Requirements and What to Expect on Admission Day
Prior to admission to The Highlands for bulimia treatment, each client is required to provide lab results, an EKG, and a medical history and physical that is less than 14 days old. We must have received this information a minimum of 24 hours prior to admission to The Highlands. This is important in understanding each client’s baseline medical status prior to treatment.
The Highlands will provide you with a complete list of necessary testing information that we require, as well as other information, once the decision for admission has been made. We will also provide you with complete information on what to expect during your first week of treatment at The Highlands. For those individuals who are staying our transitional living apartments, we will also provide you with packing list for your stay.
Family involvement is a critical part of the treatment process for recovery from bulimia. Family members are kept updated on their loved ones’ progress by phone and email. Family members are also included in regular family therapy sessions in person or by phone for those families who live distant to The Highlands. Family Week is an essential part treatment, and an intensive experience that prepares both the client and family for the return home.
Each client in treatment at The Highlands has a primary team comprised of a therapist, family therapist, dietitian, nurse, psychologist, and psychiatrist. This primary team develops a highly individualized treatment plan to best need the client’s unique needs and history. Family is included in all aspects of care.