About Castlewood at The Highlands

For the Client

At The Highlands, we believe that pursuing treatment is an act of courage. One that takes more strength than remaining enslaved to your behavior. That is why when you call us you can expect to be treated with compassion, understanding, and care. We will answer any questions you have, and treat you with respect from the beginning. We will do our best to make your act of bravery worth the effort. Clinical Assessment When you make your initial call to The Highlands, we will answer any questions you have and then set up a clinical intake assessment that may be facilitated by email, over the phone, or in person. The assessment is free, and it generally takes an hour to complete. As part of the intake, our staff will gather information regarding your eating disorder symptoms, potential co-occurring disorders, medical information, life circumstances, and family history. We will also ask for information regarding your referring physicians or counselors and discuss our privacy and permission policies. After the intake assessment is completed, our staff will review the information and determine your recommended level of care. We then contact you and begin the admissions process if appropriate. While we would be honored to treat everyone who calls us, we understand that The Highlands is not a good fit for everyone’s situation. If that is the case in your situation, we will recommend alternative treatment centers or resources that would provide a more beneficial experience. Paying for Treatment Many eating disorder clients do not seek treatment because they fear the financial obligation. At The Highlands, we will do whatever we can to help ensure that your benefits are maximized. Our staff is experienced in working with insurance companies and outside financers, and we serve as liaisons between potential clients and other parties involved to make sure that resources are leveraged. Before we finalize any admission, we carefully go over the financial and insurance information with you and your family to make sure you understand the full obligations. For more information, visit our financial information page. Admission Requirements After The Highlands has reviewed the clinical intake assessment, insurance benefits and other financial resources we begin the admissions process. Before being admitted, you will need to undergo a physical exam and provide us with lab results, EKG, and a History and Physical that is less than 14 days old. All medical information must be faxed to The Highlands at least 24 hours prior to admission. What to Expect on the Day of Admission At The Highlands, we know that the day of admission can be stressful. It is our goal to make this process run as smoothly as possible for you and your family to allow you to adjust to the program in the most comfortable way. Prior to Admission, you will have worked closely with our Intake & Admissions Coordinator, Meredith, who will help calm some of your fears related to admission by answering your questions and providing as much information as possible. She will tell you what to bring and what to leave at home and give you an overview of the admission day process. Each new client will be given a time to arrive on the day of admission (usually in the morning). When possible, we encourage local individuals to visit the facility prior to admission to tour and meet some of the staff, which may make your admission day less stressful. If possible, we encourage your family to attend admission day, so they can get to know our staff as well. Upon arrival, Meredith will meet with you to complete admission paperwork and answer any questions about programming at The Highlands. A sample admission day schedule is listed below:
TIME MEETING STAFF MEMBER
9:00 AM-10:00 AM Admission & Financial Paperwork Meredith Gammon
10:00 AM-11:00 AM Orientation to Treatment Day Meredith Gammon
11:00 AM-12:00 AM Initial Nursing Assessment Lynn Eastman or Tate Roberts
12:00 PM-1:00 PM Lunch Staff and Peers
1:00 PM- 2:00 PM Tour Apartment/Inventory Belongings Direct Care Staff
2:00 PM-3:00 PM Nutritional Assessment Amy Claire Grisham
3:00 PM-7:00 PM Normal Programming Staff and Peers
  *Additionally, within the first several days, you will meet with your Primary Therapist, the Clinical Director and the Psychiatrist to complete admissions assessments that will help guide your treatment. Your family will also meet with a Family Therapist in person or by phone. From the day of admission until the first treatment team meeting (which usually occur on Tuesdays), you will be on our first level of treatment, which is Assessment and Orientation. During this phase, clients are oriented to the program and complete initial assessments with members of the treatment team. During this phase, day treatment (PHP) clients are ineligible for movement and fitness activities, including healthy movement groups, yoga, and walks; clients are ineligible for therapeutic passes and off-campus outings/activities (other than religious services and voting) during programming hours; and clients are also ineligible for activities such as Client Creations (a cooking class with one of our dietitians, Katherine Jordan). PHP clients are also on common area observations during this period, which require them to be in common areas during all times and require them to have bathroom monitoring. IOP clients have more flexibility, but will also begin treatment with bathroom monitoring during their Assessment and Orientation period. Staff will portion all meals and snacks during the first week of programming. It is The Highlands’ policy to conduct a urine drug screen as part of the admission process. Further drug/alcohol screenings may be done during the course of treatment after a pass or any time there is “reasonable suspicion.” We hope this information helps you know what to expect on admission day and during the first several days of treatment. Our goal is help you adjust in a comfortable way to the program and allow you to get to know our staff and your peers.