About Castlewood at The Highlands

Financial Information

Please call our Admissions Coordinator at 877.958.0859 or email us to discuss treatment rates and get information about our admissions process. Castlewood at The Highlands is In-Network with Blue Cross Blue Shield of Alabama, Humana, Beacon Health Options, Value Options and BCBS of AL, EPS benefit plans. 

Will My Insurance Cover the Cost of Treatment?

As a courtesy to prospective clients, our admission staff will, with your consent, contact your insurance carrier to obtain a quote of insurance benefits. We will share this information with you to help you make an educated decision about your treatment options and what your insurance may cover. Our facility will negotiate with your insurance carrier to determine a treatment option to move forward with. In addition to determining if insurance benefits are available, the insurance company must authorize the client to utilize benefits. Insurance companies have criteria for obtaining coverage, and we will help you navigate this process. Our administrative and clinical staff will coordinate pre-authorization, insurance coverage, and payment for all treatment authorized by your insurance company. Our utilization review clinicians will work tirelessly to obtain continued coverage throughout your treatment at The Highlands by completing concurrent reviews with the insurance company. Our business office will bill the insurance and communicate any difficulties to the client and/ or the family. Just because a client is out of network, doesn't mean they can't receive affordable treatment. Treatment can be affordable using out of network benefits. Please call us today to see how we can help you navigate insurance and access affordable out-of-network treatment options.

How Can I Help Obtain Insurance Payment?

We recommend you consult with your insurance company directly prior to admission to determine detailed coverage and benefit information. Our Admissions Coordinator will also complete an independent insurance verification. The Highlands has found families that advocate for themselves with insurance companies have the best success in acquiring the coverage and length of stay needed. Thus, we strongly recommend you get involved together with us during this process. Below are some helpful resources regarding obtaining authorization and securing payment from insurance companies. At the present time, The Highlands is in network with Blue Cross Blue Shield of Alabama, Humana, Beacon Health Options / Value Options and BCBS of AL for EPS benefits. While we are out of network with other insurance carriers, we are able to obtain single case agreements, as well as, work on an out of network basis with many private insurance carriers. The Highlands is not a Medicare, Medicaid, or Tricare provider. If you need to finance your treatment at The Highlands Treatment Center for Eating Disorders, visit My Treatment Lender and they can help you get the assistance you need.

Additional Resources

National Eating Disorder Association- Securing ED Treatment Kantor and Kantor Law- ED Resource Material   mytreatmentlenderfinancepartner To apply for a loan for Castlewood, click here.